We appreciate your time and effort in providing feedback. Whether you have experienced excellent service or encountered challenges, we want to hear from you. Your feedback enables us to identify areas for improvement and make the necessary changes to deliver a more efficient and effective service.
Here's how you can let us know:
Online Feedback Form: You can fill out our online complaint form. It's quick and easy, and it helps us gather all the necessary information to investigate your complaint thoroughly.
Link to Feedback Portal
https://forms.office.com/r/d7P2TYhZ43
Email: Send us an email at borderforce.gov.tc with details about your experience. Be sure to include your contact information so we can get back to you.
Phone: If you prefer to talk to someone directly, you can call our feedback hotline at +1 649 338 5493. Our team is available from Monday to Thursday at 8:30 a.m. – 4:30 p.m. and Friday at 8:30 a.m. – 4:00 p.m. to assist you.
Your comments will be reviewed by our team, and we will take appropriate action to address any issues raised.